Said to Contain Basis
All the consignment shall be booked on "said to contain basis" i.e. Zephyr Express shall be under no obligation to verify the description and contents of the shipment declared by the Consignor on the docket/Invoice and as such the consignor shall undertake and ensure to make the correct and factual declaration on the docket/Airway bill. However, Zephyr Express reserve the right to inspect and/or refuse booking of shipment not conforming to these terms and condition, only after duly informing consignor regarding the reasons for such inspection and/or refusal and after receiving the confirmation from consignor. Consignor shall not book, handover any shipment consisting of prohibited, restricted or dangerous products and Zephyr Express shall not be liable for any such shipment. Consignor indemnified and would keep indemnified Zephyr Express, its directors and employees against all claims, losses, charges and expenses incurred by Zephyr Express due to any banned, restricted or dangerous items entering in to the network of the Zephyr Express due to any commission or omission of Consignor.
In case of loss, theft, damage
In case of loss, theft, damage, and mishandling of booked consignment maximum liability of the Company/ Franchisee shall not be exceeding to the sum equivalent to ten times of freight charges for un-insured documents and five times of freight charges for un-Insured parcels, in any case.
Prohibited Items
Dangerous Goods are not accepted for carriage on Zephyr Express services. The list given below is not exhaustive and is issued mainly for your guidance. An exhaustive list may be seen in the current "IATA DANGEROUS GOODS REGULATIONS" handbook, or you may contact with us for further assistance.
- Liquid, semi-liquid and gases.
- Currency.
- Indian Postal Articles and all items that infringe the Indian Postal Act of 1898.
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Precious and semi-precious stones, gems, jewellery and equivalent items.
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Perishables.
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Radioactive or magnetic material.
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Negotiable Instruments (Bearer Form).
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Pornographic material.
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Sodexo pass.
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Firearms, explosives and military equipment.
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Flammable Items.
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Toxic and infectious Items.
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Corrosives.
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Powders and chemicals.
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Drugs.
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Machinery parts containing oil, grease, fuel or batteries.
- All restricted items as per guidelines of IATA.
No Service Area
Where the dox or Non-dox booked unknowingly for the area which comes under NSA (No Service Area) i.e. beyond the network of Zephyr Express in such event the said shipment shall be returned to the party/consignor. In case of NSA service the Maximum Liability of the Company's'/Franchisees' shall be limited up to return of freight amount only.
Applicability
The provision set out and referred to in this consignment note shall apply to transportation through any mode and shall not be restricted to one mode of transport only.
Acceptance of Terms and Conditions
By giving us your shipment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the shipment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your shipment or perform other services as well as our employees, directors and agents. Only one of our authorized officers may agree to a variation of these terms and conditions in writing. When you give us the shipment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.
Insurance
Zephyr Express does not offer any insurance cover for the shipments and insist to customer to hand over insured goods for transportation under the consignor insurance. In the event of any loss, theft and damage of shipment maximum liability of Zephyr Express is up to provision of COF only.
Refunds
Refunded amounts are generally returned within 7 business days however, the length of time required for the funds to be credited to your account is determined by your financial institution. Please check with your financial institution on their specific rules regarding returned or refunded transactions.
Zephyr Express has no obligation to issue refunds if you cannot provide us with full and accurate information required to complete the refund or credit; or the refund request has already been processed through our payment gateway but has not yet applied to the originating source of the payment; or the refund request directs Zephyr Express to issue the refund to a different financial institution than the source where the original payment was received; or Zephyr Express did not receive the payment for which the refund request is made due to force majeure or other causes beyond our direct control.
Refunds requiring special handling may result in a delayed return of the funds.
In the event a refund cannot be handled within standard refund protocols or to process a refund after 90 days, you may be asked to supply additional information and to provide documentation of the original charge.
Information disclosed to Zephyr Express for the purposes of processing a customer refund will be protected in accordance with our current Privacy Policy.